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<title> Viewing Trouble Tickets in Your Help Desk </title>
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<h3 class="heading3">Viewing Trouble Tickets in Your Help Desk</h3>
<p class="procedureheading">To view the problem reports you have in the Help Desk:</p>
<ol class="procedurelistnumber"><li class="procedurelistnumber">Click the <strong class="specialbold">Help Desk</strong> shortcut in the navigation pane.</li><li class="procedurelistnumber">If you need to view the problem reports submitted by users of this server, go to step 4.</li><li class="procedurelistnumber">If you need to view problem reports submitted to Help Desk on another server you manage using the Master function (as described in the section <a id="h35277" class="jumptemplate" title="Using Centralized Access to Your Numerous Plesk Servers" href="28565.htm" target="_self">Using Centralized Access to Your Numerous Plesk Servers</a>), in the <strong class="specialbold">Global Help Desk</strong> group, click <strong class="specialbold">Servers</strong>, then select the server you need.</li><li class="procedurelistnumber">To view new problem reports, in the <strong class="specialbold">Local Tickets</strong> group, click <strong class="specialbold">New</strong>. To view all reports, click <strong class="specialbold">All</strong>. To view all opened and not resolved problem reports, click <strong class="specialbold">All Opened</strong>. To view the tickets the users reopened because they found that their issues were not resolved, click <strong class="specialbold">Reopened</strong>. To review the closed tickets, click <strong class="specialbold">Closed</strong>.</li><li class="procedurelistnumber">The tickets will be listed and the following supplementary information will be displayed:<ul class="listbullet2"><li class="listbullet2"><strong class="specialbold">Id</strong>: identification number assigned by the system upon submission,</li><li class="listbullet2"><strong class="specialbold">Ticket Subject</strong>: a summary entered by the ticket reporter,</li><li class="listbullet2"><strong class="specialbold">Ticket Status</strong>: new, reopened, closed,</li><li class="listbullet2"><strong class="specialbold">Reporter Type</strong>: a type of control panel user account or an e-mail address the ticket came from - a client, domain administrator, e-mail user with access to control panel, or user submitted a ticket by e-mail,</li><li class="listbullet2"><strong class="specialbold">Reporter Name</strong>: a name of person who submitted the ticket, domain names for tickets submitted by domain owners, or e-mail addresses for tickets submitted by e-mail,</li><li class="listbullet2"><strong class="specialbold">Modified</strong>: the date the ticket was modified - a comment appended, or status changed,</li><li class="listbullet2"><strong class="specialbold">Queue</strong>: the order in which the problem reporters would prefer their issues to be resolved,</li><li class="listbullet2"><strong class="specialbold">Priority</strong>: the severity of a problem estimated by the problem reporter,</li><li class="listbullet2"><strong class="specialbold">Category</strong>: the category to which the ticket is related.</li></ul></li><li class="procedurelistnumber">To see what is inside a ticket, click a ticket id or ticket subject.</li></ol><p class="bodytext"></p>


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